Employment Opportunities

We are seeking an experienced General Manager to lead the operations of our two established hotels – 1with gaming machines. This is a hands-on leadership role suited to a hospitality professional with a solid understanding of NSW liquor and gaming compliance.

Reporting to ownership, you will be responsible for the overall performance, compliance, and leadership of the venues, ensuring a safe, profitable, and customer-focused operation.

Key Responsibilities

• Oversee all hotel, bar, food & beverage, and gaming operations
• Ensure full compliance with NSW liquor and gaming legislation
• Manage gaming machine operations, Responsible Gambling practices, and incident registers
• Lead, develop, and performance-manage department managers and staff
• Maintain high standards of customer service, safety, and venue presentation
• Liaise with regulators, auditors, and key stakeholders as required

About You

• Proven Manager or senior leadership experience in a licensed gaming venue
• Strong working knowledge of NSW gaming and liquor licensing requirements
• Current RSA and ARCG
• Excellent leadership, communication, and decision-making skills
• Sound financial and operational management capability

What’s On Offer

• Competitive salary package
• Autonomy and support from ownership
• Stable, established venues
• Long-term career opportunity

Responsibilities

• Provide strategic and operational leadership across all departments at both venues
• Build a strong, customer-focused culture aligned with our values
• Set performance expectations and hold managers accountable for results
• Lead by example in professionalism, compliance, and service standards

Gaming Operations & Compliance

• Ensure all gaming activities comply with gaming legislation, regulations, and codes of conduct
• Maintain oversight of gaming machine operations, including performance, reporting, and audits
• Ensure Responsible Gambling practices are implemented and monitored
• Liaise with gaming regulators, inspectors, and licensing authorities as required
• Oversee gaming machine maintenance, upgrades, and contractor relationships

Liquor Licensing & Regulatory Compliance

• Ensure compliance with liquor licensing laws and conditions
• Maintain current licenses, permits, and certifications
• Implement and enforce RSA and RCG practices
• Manage incident reporting, day to day operations, inspections, and regulatory audits

Customer Experience & Service Standards

• Ensure high standards of customer service across all areas of both venues
• Handle escalated customer complaints and incidents professionally
• Drive initiatives to enhance guest experience and loyalty
• Ensure the venue environment is safe, welcoming, and well-maintained

People & Workforce Management

• Recruit, train, develop, and retain high-performing staff
• Ensure staffing levels meet operational and compliance requirements
• Conduct performance reviews and manage disciplinary processes where required
• Promote a safe, inclusive, and respectful workplace culture
• Ensure compliance with employment laws, awards, and WHS obligations

Risk Management & Safety

• Identify and manage operational and compliance risks
• Ensure workplace health and safety standards are met

Stock Management

• Complete orders and maintain stock as as required for bar & utilities

Key Skills & Competencies

• Strong leadership and people management skills
• In-depth knowledge of gaming and liquor licensing legislation
• Risk management and compliance expertise
• Customer-focused mindset

Qualifications & Experience

• Significant senior management experience in a licensed gaming venue or hospitality environment
• Current RSA and ARCG
• Proven experience managing gaming operations and compliance
• Tertiary qualifications in hospitality, business, or management